Service Design for Public Innovation

In his talk, Onur explored how service design methodologies can help break down institutional silos, strengthen collaboration, and reframe traditional governance models. Drawing on real-world experiences and case studies, he demonstrated how user-centered approaches can generate meaningful public impact and improve the quality of local public services.

Rethinking Governance Through Design

The keynote invited participants to reconsider outdated institutional structures and embrace collaborative design as a strategic tool for addressing complex governance challenges.

Key themes included:

• Strengthening collaboration across public institutions

• Applying user-centered methodologies to government services

• Designing systems that generate measurable social impact

Advancing Civic Design Practice

The session contributed to a broader conversation about the future of public sector innovation and civic design. It also reinforced Studio Karun’s commitment to advancing design strategy within government institutions and supporting more responsive, human-centered public services.