Exploring Civic Service Design

The series brought together design professionals and researchers to exchange insights on best practices and experiential learning in design strategy. In the inaugural session, the conversation focused on how human-centered approaches can create measurable value in public services while strengthening institutional capacity within the public sector.

Insights from Research, Design, and Policy

Drawing from his experience working at the intersection of research, design, and policy, Onur shared perspectives on how civic service design can:

• Improve system-level thinking in public institutions

• Strengthen collaboration among diverse stakeholders

• Enhance citizen engagement in service development

The session encouraged an interactive dialogue, allowing participants to ask questions, exchange ideas, and build new professional connections.

Broadening International Participation

While the discussion was conducted in Turkish, English subtitles were provided through Zoom’s translation feature, enabling broader international participation and accessibility.